Just go to a our Provider Directory network. Some plans do specify a particular hospital, especially our corporate plans.
If your plan is one of these, just find a hospital close to you on our network and let us know.

It is unlikely that you will experience a delay because you’re our enrolee. Most hospital visits are for primary care procedures and consultations that do not need authorisations from us to be provided. We call these “No-Auths”.
Some secondary care procedures do need pre-authorization by the hospitals. This ‘Pre-Auth’ is to ensure that your plan covers all aspects of the treatment you need. The hospital will ask us for this authorization by a call or an email. This process should take less than 10 minutes so please let us know if you stay longer. Please text DELAY +(234) 816 463 8041 OR zenorhealthcare@gmail.comto let us know.

If you already have a family plan, you will need to just update your form details.
Send us an email callcenter@zenorhealthcare.com. If you have a plan through your employer, you can apply via your company’s HR department to add your partner or your children (including new-born children) as dependants on your membership.

Just look through the ‘Our Plans’ section of this website, pick a plan that works for your situation, note what’s covered and buy. That’s all! We will send you your registration details shortly afterwards.

No, It is only for some services that we pay the provider on a fee for service basis.

This is the amount you pay in exchange for access to an agreed set of benefits for a fixed period of time. Premiums can differ because of the number of people to cover, the amount of coverage to be enjoyed or specific choice of hospitals.

You can go to any other zenor HealthCare hospital that your plan covers, anywhere in Nigeria. Just check the directory of hospitals in our network and pick the one closest to where you are. Please note the categories though, some hospitals are only available on select plans. In the unlikely event that there is no Zenor HealthCare hospital where you are, go to any other hospital near you. You will have to pay out of pocket for this but can apply to us for a refund. Please ensure we are notified within 24 hours to optimise your care at that hospital.

Yes. If you are on a plan with designated hospitals, you will only need to fill out our change of hospital forms. Please call +(234) 816 463 8041 OR zenorhealthcare@gmail.comto to let us know.

This is possible, as long as the hospital is registered on our network.

Absolutely, we are always at your service. We can be reached. Please call +(234) 816 463 8041 OR zenorhealthcare@gmail.comto to let us know.

Yes, you can! Just call our Call Service Center and we will pre-authorize you for access.